Thomas Lennartz is a Research Associate and Team Lead HMI at ika - RWTH Aachen University, and as such he deals with the current challenges of future mobility daily. With a background in automotive engineering, he specializes in conducting research within the emerging field of HMI development. Currently, Thomas is actively engaged in a public research project focused on designing automated shuttles as a novel mode of mobility in public transport. Recognizing that mobility extends beyond traditional vehicles, he collaborates within an interdisciplinary team to explore innovative concepts in micromobility. This research aims to introduce unprecedented flexibility in modern freight transport through the utilization of delivery robots. The pivotal factor influencing the acceptance of this new technology in public spaces is the user experience, a facet he prioritizes in his work.